About Clarevon

Built From Inside the Work.

Clarevon Consulting Group was not built from a boardroom or a consulting playbook. It was built from 10+ years of operating inside enterprise outsourcing environments — managing the relationships, fixing the governance gaps, and developing the methodology that became the G.A.P. Method™.

The Firm

A Boutique Practice. A Focused Specialty.

Clarevon is a management consulting firm with one area of deep expertise: the governance of outsourced vendor relationships.

The firm was founded on one observation that kept repeating across every enterprise environment we worked in: most technology companies invest significant resources in selecting BPO vendors and almost nothing in governing them.

The results are predictable. Vendor relationships run on spreadsheets and informal check-ins. SLAs become outdated the moment the business evolves. Reporting is vendor-owned. Escalations multiply. And when something fails — in a client audit, a contract renewal, a leadership transition — nobody has the documentation to respond.

Clarevon exists to close that gap — for organizations in cybersecurity, IT managed services, and SaaS, where the governance gap between what a vendor promises and what they deliver is most consequential.

What Makes Clarevon Different

  • → Built from the inside. Clarevon's methodology was not developed in a consulting workshop. It was developed inside real enterprise outsourcing environments — managing the relationships, resolving the failures, and building the frameworks that held.
  • → Specialist, not generalist. The firm serves two verticals — cybersecurity/IT MSP and mid-market SaaS — because deep expertise in a narrow space produces better outcomes than broad coverage across many.
  • → Collaborative by design. Nothing is built in isolation. Every engagement is designed to produce governance frameworks the client understands, owns, and can operate without continued dependence on Clarevon.
  • → Boutique rigor, accessible cost. The level of governance rigor Clarevon delivers is comparable to what large consulting firms provide — at a cost structure designed for mid-market organizations that need the expertise without enterprise-scale overhead.

Entity Information

  • Clarevon Consulting Group, LLC
  • EIN: 42-2321532
  • Woman-Owned Small Business (WOSB)
  • NAICS 541611 · 541512 · 611430
  • Metro Atlanta, GA · Remote Nationwide
Brittany Daniels — Founder and Principal Consultant, Clarevon Consulting Group
PMP CSM CSPO
Our Founder

Brittany Daniels

Founder & Principal Consultant

I founded Clarevon because I kept seeing the same problem everywhere I worked: organizations had invested heavily in choosing the right vendor and almost nothing in managing what came after the contract was signed. The governance layer — the thing that makes a vendor relationship actually perform — was consistently missing.

I spent over a decade building that layer from the inside. At CyberArk, I managed a $7M–$8M outsourcing program — governing vendor performance, redesigning the SLA framework, executing knowledge transfer for 104+ engineers, and recovering CSAT from 89% to 93% through governance redesign. At NCR Voyix, six years of leading technology implementation programs across restaurant and retail clients gave me the vendor coordination, escalation architecture, and accountability frameworks that became the foundation of the G.A.P. Method.

Clarevon is the firm I built to take that work to other organizations — so they don't have to find out what ungoverned vendor relationships cost the hard way.

I hold a PMP from the Project Management Institute, a CSM from Scrum Alliance, and a CSPO. I'm currently completing a B.S. in IT Management and MBA in IT Management at Western Governors University.

$7M → $8M
Contract growth through performance governance
+45%
BPO throughput — 1,100 to 1,600 cases/month
89% → 93%
CSAT recovered in 2 weeks. Never below 90% again.
104+
Engineers — KT executed without operational disruption
Our Delivery Capability

Senior Expertise at Every Engagement.

Clarevon engagements are delivered by credentialed senior program managers with direct experience in the verticals we serve — not by junior consultants managed from a distance.

How Clarevon Engagements Are Staffed

Every Clarevon engagement is led by a senior PM with direct experience in BPO governance, outsourcing program management, or AI governance — and right-sized to the scope of the engagement. Organizations that engage Clarevon work with the same senior-level expertise from kickoff through handoff. There is no bait-and-switch to junior resources once the contract is signed.

Delivery Model
Senior PM-led engagements. Named point of contact from kickoff through handoff. Remote and on-site delivery available.
Credentials
PMP · CSM · CSPO · NIST AI RMF practitioner knowledge · EU AI Act compliance expertise
Subcontracting
Clarevon also delivers as a senior PM subcontractor for consulting firms (Slalom, West Monroe, Huron, Protiviti) on outsourcing and vendor governance engagements.

Collaborative by Design

Nothing is built in isolation. Every engagement includes continuous client input — because governance frameworks the client doesn't own don't get used.

The Vendor Is Part of the Solution

Before designing any accountability structure, Clarevon asks the vendor what they need from the client to succeed. This is the question most organizations never ask — and the one that changes the shape of the framework.

Built to Outlast the Engagement

An engagement ends when everyone is aligned, processes are documented, roles are clear, and the vendor relationship no longer depends on any single person — including Clarevon — to function.

Industry Involvement

Where Clarevon Shows Up

Clarevon's consultants are active participants in the professional communities where our buyers operate — not just conference attendees, but contributors.

ASSOCIATIONS

  • IAOP — International Association of Outsourcing Professionals
  • PMI Atlanta Chapter
  • HDI — Help Desk Institute
  • ISACA
  • CXPA — Customer Experience Professionals

TARGET SPEAKING ENGAGEMENTS

  • IAOP Outsourcing World Summit
  • CCW — Customer Contact Week
  • SaaStr Annual
  • PMI Global Summit
  • RSA Conference

STRATEGIC PARTNERS

  • Slalom Consulting
  • West Monroe Partners
  • Huron Consulting Group
  • Protiviti
  • Guidehouse

Ready to work with
the Clarevon team?

Schedule a 30-minute discovery conversation. Our team will assess your vendor governance situation and recommend the right engagement.

Schedule a Discovery Call

30 minutes · No obligation