CLAREVONCONSULTING GROUP

Program recovery | Vendor accountability | Delivery leadership

Restore control over complex programs and vendor performance.

Clarevon helps IT, cybersecurity, managed-services, and technology leaders recover underperforming programs, strengthen vendor accountability, and establish the governance needed to move forward.

Discuss your delivery challenge
Brittany Daniels, founder of Clarevon Consulting Group
Brittany Daniels, PMPFounder and Principal Consultant
GovernanceAccountabilityPerformance

Built for COOs and VPs of Operations.

We also work alongside the delivery, PMO, transformation, and vendor-management leaders who own the problem day to day.

The problem is rarely effort. It is usually ownership, handoffs, or measurement that nobody has named yet.

  • A critical program keeps missing milestones, and the reasons change every week.
  • Vendor commitments are difficult to measure, and harder to enforce.
  • The same escalations come back with no clear owner.
  • Executive reporting describes activity but does not support decisions.
  • Internal teams and outside partners are working past each other.
+45%
Monthly support throughput, 1,100 to 1,600 cases
89% to 93%
Customer satisfaction recovered in under 14 days
$12M
Implementation portfolio, 100+ go-lives
$7M to $8M
Annual vendor scope, expanded as the improved team took on more work

Results from founder Brittany Daniels' enterprise program leadership before Clarevon. They are not Clarevon client results.

The experience behind the method.

Four enterprise programs, and the practices each one demonstrates. Every Clarevon engagement draws on the same practices.

+45%Throughput, 1,100 to 1,600 cases per month

Strengthened vendor accountability and increased monthly throughput by 45%

Practices: scorecards, performance reviews, escalation

Introduced performance dashboards, SLA and KPI monitoring, structured knowledge transfer, and escalation routines across an enterprise outsourcing relationship.

Read the project recap
Challenge
An enterprise cybersecurity organization ran a large outsourced support operation without consistent communication between internal engineering and the vendor. Training and process changes were not reliably shared, SLAs were missed, and the vendor was largely managing its own performance.
Approach
Took ownership of the vendor relationship. Introduced SLA and KPI monitoring, performance dashboards, escalation paths, structured knowledge transfer, and quarterly objectives, with daily vendor engagement and weekly reporting to director and VP leadership.
Results
Monthly throughput rose from 1,100 to 1,600 cases. The model recovered an estimated two FTEs of management capacity each year. After the customer satisfaction recovery, the stronger vendor team was trusted with more work, and its annual scope grew from $7M to $8M.
Takeaway
Vendor performance improves when accountability is part of everyday execution, not occasional escalation.
89% to 93%Customer satisfaction, in under 14 days

Rapid CSAT recovery

Practices: handoffs, quality monitoring, ownership

Diagnosed connected service failures and restored accountability across outsourced and internal support teams.

Read the project recap
Challenge
Satisfaction was declining in an outsourced support operation. Reviews surfaced rushed calls, knowledge gaps, unclear escalation paths, inconsistent handovers, and cases left open too long, with no reliable way to monitor quality or assign ownership.
Approach
Reviewed surveys, call quality, case documentation, and feedback from customers, vendor staff, and internal teams. Built a structured handover process within 48 hours, then strengthened vendor quality monitoring, clarified accountability, and ran knowledge-transfer sessions, with director and VP visibility throughout.
Results
Customer satisfaction rose from 89% to 93% in under 14 days, with clearer handovers, stronger quality controls, and better vendor and internal collaboration left in place. The improved team went on to take on more work, and the vendor's annual scope grew from $7M to $8M.
Takeaway
Service recovery often starts with listening, fixing broken handoffs, and making ownership unmistakable.
$250K to $500KProjected three-year savings

Weekend support operating model redesign

Practices: business cases, stakeholder alignment

Redesigned weekend support to reduce reliance on internal engineers and use available outsourced capacity. Approved by executives and implemented.

Read the project recap
Challenge
Internal engineers carried weekend support, driving overtime costs and burnout risk. The vendor had capacity but was mostly triaging weekend cases back to internal teams instead of resolving them.
Approach
Built a business case comparing internal coverage with expanded vendor support, including staffing, training, and capability requirements. Designed the revised model with engineering leaders and vendor stakeholders, then ran a pilot in which engineers helped build training and vendor staff identified where they needed support.
Results
The business case projected a 30 to 50% reduction in weekend labor costs and $250K to $500K in savings over three years. The model was piloted and implemented. Savings figures are projections, not verified realized savings.
Takeaway
Operating model change sticks when the financial case, the workforce plan, and stakeholder buy-in move together.
$12MPortfolio across 100+ go-lives

Enterprise technology implementation portfolio

Practices: dependency visibility, reporting discipline

Led restaurant and retail technology deployments across multiple clients, vendors, and technical teams, delivered on time and under budget.

Read the project recap
Challenge
The portfolio held many projects at different stages, each site with its own equipment, software, payment services, franchise compliance, and field support needs. With 20 to 30 or more sites active at once, one delay in equipment or technician scheduling could ripple across timelines.
Approach
Directed portfolio delivery, budget forecasting, and spend approval. Standardized equipment and technician arrangements, led four to six project managers and coordinators through daily standups, and kept visibility in Smartsheet, Quickbase, ServiceNow, and Salesforce with weekly delay reporting and monthly budget reviews.
Results
A $12M portfolio of 100+ technology go-lives, delivered on time and under budget.
Takeaway
Implementation success depends on portfolio-level visibility, disciplined resourcing, and consistent cross-functional communication.

The Clarevon G.A.P. Method™

Governance. Accountability. Performance. Four stages that run through every engagement, from a three-week assessment to a twelve-week accelerator.

01

Assess

Find the root breakdowns across people, handoffs, data, and vendors.

02

Design

Build the operating structure: owners, decision rights, measures, and cadence.

03

Activate

Put the new routines to work on live delivery, with your teams and vendors.

04

Sustain

Measure against the baseline and hand ownership to named internal leaders.

A framework that is not running is not governance.

Ways to work with Clarevon.

Every engagement begins with a short qualification call to confirm fit. Full scope and pricing are one click away.

Diagnose

Program Health and Recovery Assessment

$7,500 fixed fee, about 3 weeks

An independent diagnosis of one program, with a 30/60/90-day recovery roadmap presented to your executives.

See the Assessment

Recover and equip

Vendor and Delivery Performance Accelerator

$50,000 12 weeks, for the defined scope

A 12-week implementation engagement combining diagnosis, governance setup, and leadership enablement.

Explore the Accelerator

Lead

Fractional Program Leadership

$9,500 per month, 3-month minimum

A senior program director embedded with your team to own the plan, the escalations, and executive reporting.

See fractional leadership

Need a smaller scope? The Focused Program and Vendor Reset covers one vendor or workstream.

Adjacent specialty

AI vendor governance

Ownership and operating controls for the AI inside your vendor relationships, starting with the $2,500 AI Vendor Risk Snapshot.

Explore AI vendor governance

Workshops and learning

Your next breakthrough starts with better execution.

Corporate workshops turn your operational challenges into practical exercises in root-cause analysis, handoffs, ownership, escalation, and performance reporting. See the corporate workshops.

Clarevon Workshop Insider

Join the Clarevon Workshop Insider List for first access to upcoming workshops, webinars, and practical learning experiences.

Open to individuals as well as teams. Sign up on your own and we will let you know when individual seats open.

Join the Insider List
Brittany Daniels, Founder and Principal Consultant

Brittany Daniels, PMP, CSM, CSPO
Founder and Principal Consultant

Founder-led. Built to scale with the work.

Early in her career at NCR, Brittany was the person colleagues came to when they needed to learn a role, solve a problem, or figure out how to get something done. Her strength was never just knowing the work. It was seeing how people, processes, and decisions connected, and where they were breaking down.

Leading complex enterprise programs and global vendor relationships made it clearer. When a program struggles, the answer is not always another meeting, another process, or more resources. Often the people closest to the work are not being heard, and accountability is not clear. By listening, following the data, and building stronger governance, she helped raise monthly support throughput by about 45%, lift customer satisfaction from 89% to 93%, and build a vendor team capable enough to take on more work, growing its annual scope from $7 million to $8 million.

She founded Clarevon on one belief: sustainable performance requires both people and structure.

How Clarevon staffs an engagement

Brittany leads every engagement personally, from the first interview to the final readout. Clarevon adds delivery and coordination support, and brings in specialist partners for legal, security, or data work when a scope needs them, so you get senior judgment without paying senior rates for every task.

Connect with Brittany on LinkedIn

Questions buyers ask first.

Is the first call free?

Yes. The first conversation is a 30-minute qualification call to understand the situation and confirm whether Clarevon is the right fit. A full diagnosis is the paid Assessment, because a useful diagnosis takes interviews and data, not a single call.

Are the results on this site from Clarevon clients?

No. They come from Brittany's enterprise program leadership roles before Clarevon was founded. We show them because they demonstrate the practices we use. We will never present them as client results or promise you the same numbers.

Who actually does the work?

Brittany leads every engagement. Clarevon adds delivery support and specialist partners when the scope calls for them, and we name everyone involved in the statement of work.

What do you need from us?

An executive sponsor with authority to make decisions, a named internal lead, timely access to agreed data and documents, and attendance from the managers and vendors involved.

Do you guarantee results?

We commit to the outputs and activities in the scope. Before work starts, we agree with your sponsor on the baseline, the measures, and how success will be judged, and we report against them at the close.

Do you work remotely?

Yes. Clarevon is based in Metro Atlanta and works with organizations across the United States, remotely or on site.

Discuss your delivery challenge.

Tell us what is happening with your program, your vendors, or your team. We reply within one business day to set up a short qualification call.

Book a qualification call
brittany@clarevonconsultinggroup.com
2727 Paces Ferry Rd SE, Suite 750, Atlanta, GA 30339
Remote engagements nationwide

We reply within one business day. See our privacy note.