Clarevon Consulting Group helps cybersecurity, IT managed services, and SaaS companies build the governance framework that keeps outsourced vendor relationships controlled, measurable, and accountable — before performance issues become client complaints, compliance exposure, or renewal risk.
If you answer yes to three or more of these, your vendor relationship has a governance gap — and that gap is costing more than you realize.
Clarevon works with companies at this exact moment. Not after a crisis. Not after a renewal goes sideways. Now, while there's still time to build the framework that prevents all of it.
30-minute discovery conversation. No obligation.
Your BPO, help desk, NOC, or support vendor is technically "meeting SLAs" — but performance still feels off and customers are noticing.
Your QBR reporting comes primarily from the vendor themselves. You have no independent view of what's actually being delivered.
Nobody internally has clear, day-to-day ownership of the vendor relationship. It lives in whoever has time that week.
CSAT has declined two consecutive quarters. Your vendor says everything is fine.
A contract renewal, compliance audit, or leadership change is approaching — and you don't have clean performance data to work from.
A key person left and the vendor relationship is quietly drifting without anyone noticing how much ground is being lost.
Your vendor has deployed AI into your outsourced operations. There is no governance framework — no accountability, no performance measurement, no contractual protection.
You're onboarding a new BPO vendor and want to set the governance up correctly from day one — not repeat the last time.
Clarevon serves organizations at two distinct moments. The right entry point depends on where you are — not which service sounds most familiar.
For organizations onboarding a new vendor, scaling outsourced operations, approaching a compliance review, or adding AI to an outsourced workflow. Our team designs the governance infrastructure that gives you visibility, accountability, and control from day one — so the relationship never becomes ungoverned in the first place.
For organizations where vendor performance is declining, documentation doesn't exist, reporting is vendor-owned, or a triggering event has made the governance gap impossible to ignore. Our consultants assess what's broken, redesign the operating model, and put the accountability controls in place to stabilize and improve performance.
Four stages. Built from real engagements — not a consulting playbook. Every Clarevon engagement, whether preventative or corrective, is delivered through this framework. Governance. Accountability. Performance.
Clarevon's practice is intentionally focused. Our consultants bring hands-on experience inside the specific environments where vendor governance failures are most costly — and most preventable.
For cybersecurity and IT MSP companies, an ungoverned vendor relationship isn't just an operational problem — it's a compliance liability and a client retention risk. Our team brings direct experience managing enterprise cybersecurity outsourcing programs, including the governance of a $7M–$8M contract serving a global technology company.
Series C/D/E SaaS companies that outsourced customer support to scale often discover the governance didn't scale with it. Our consultants specialize in building the oversight layer that connects vendor performance to CSAT outcomes and ARR protection — so a support operation that looked fine on paper stops quietly eroding customer retention.
Every engagement begins with a discovery conversation. Most clients start with the Outsourcing Audit — a low-risk, fixed-scope diagnostic that shows exactly where the governance gap is and what it's costing.
A structured 2–4 week diagnostic that shows exactly where your vendor relationship has governance gaps, what those gaps are costing, and what needs to be built. Stakeholder interviews, SWOT analysis, documentation review, and a prioritized roadmap. Fixed fee. Defined scope.
Learn More →Collaborative development of the governance infrastructure your vendor relationship is missing. SLA redesign tied to business outcomes, independent performance scorecard, escalation path architecture, and operating rhythms. Built with your team — not handed to them.
Learn More →New vendor relationships fail when governance is an afterthought. Our ramp programs establish the accountability infrastructure from day one — documented knowledge transfer, SLA baseline, and 30/60/90-day performance gates that survive the first agent cohort turnover.
Learn More →Senior outsourcing PM expertise embedded in your operation — 10–20 hours per week. QBR facilitation, independent performance monitoring, contract renewal preparation, escalation management, and course correction as your vendor relationship evolves.
Learn More →A half-day or full-day workshop that teaches operations, vendor management, and PM teams how to govern outsourced relationships using the G.A.P. Method. Built around your actual vendor relationship — not a generic case study. Teams leave with tools they use the next day.
Learn More →A 3–4 week diagnostic of your organization's AI governance posture across vendor-supplied and internally deployed AI systems. Identifies gaps against NIST AI RMF, ISO 42001, and EU AI Act obligations. Pairs naturally with the Outsourcing Audit for a complete governance picture.
Learn More →For companies deploying AI agents inside outsourced operations — with an August 2026 EU AI Act enforcement deadline driving urgency. Our team builds the AI accountability architecture, AI-specific SLA metrics, risk register, and vendor AI contract addenda that bring the AI layer under governance.
Learn More →A half-day or full-day workshop that translates NIST AI RMF, ISO 42001, and EU AI Act into plain operational language. Teams leave knowing who owns what, what the August 2026 deadline requires, and how to build AI governance into existing vendor relationships.
Learn More →Outsourced vendors don't fail overnight. They drift — when no one has built the framework for ownership, reporting, escalation, knowledge transfer, and performance accountability. Clarevon builds that framework.
30 minutes · No obligation · Start with the audit